Shipping and Returns

Shipping

​We offer free express shipping worldwide.

​All items are inspected and carefully hand-packed before dispatching. As with standard courier practice, you should check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage or missing items that may have occurred in transit.

​The delivery time on all items is an estimate based on information provided by our courier partners and we will not be held accountable for late or missing shipments. A tracking number will be sent to you by email once your order has been shipped so that you can estimate when your items will arrive.

​International Shipping Duties and Taxes

​Orders shipping to destinations outside the United Arab Emirates might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

​Refund Policy

​Sale items can be exchanged. Sale items cannot be refunded.

​​Sale items can be exchanged. Sale items cannot be refunded.

If you wish to EXCHANGE a product, you will need to:

Contact us with your order number and the item you wish to return AND EXCHANGE through the                   on the home page or via email on 'emailme@shewakdesigns.com' and explain your concern; if it is an exchange then kindly specify the color/size preferred. Kindly note* the shipping for an exchanged item will be charged to the customer.

​We will arrange to ship the product back.

​Items returned must be in their original condition with original tags kept on as delivered.

Products not eligible for a return or exchange include:

• Personalised items that are specially made or ordered for customers, e.g. Made to Order Range, items with a name on it;
• Pre-order items
• Products that are made up in your own choice of fabric or material, or specially commissioned for the Buyer.

​If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and send the photo directly via email on 'emailme@shewakdesigns.com'. For all faulty items you will be offered a replacement or repair, or EXCHANGE.

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